Not long ago, the only thing people kept in their pocket was a wallet. Since the invention of the cell phone, many now carry a smartphone that allows them to not only call their friends, but also share photographs, listen to music, film movies, send text messages, and surf the net. With Carter-eMoblie, you can add accessing your Carter Federal account to that list!

When can members start using eMobile?
Members can sign up for eMobile NOW!
 
Who is eligible for Carter-eMobile?
Any member who has an active eAccess account.
 

How do I enroll in Carter-eMobile?
From a PC log into your eAccess account and visit the Carter-eMobile page.  From this page you will be able to turn on this service by selecting “Allow Mobile Access”.  Now you’ll be able to visit the Carter-eMobile site from a Browser enabled Mobile Device / Cell Phone.
 
How much does Carter-eMobile cost?
It’s FREE! CREDIT UNION provides Carter-eMobile as a free service however the ability to view web pages from your cell phone may carry additional charges from your cell phone service provider.  Refer to your cell phone agreement to determine whether additional charges may apply.

How do I log in?
You log into Carter-eMobile the same way you would at your computer by entering in
1) your member number,
2) your password, and
3) the security graphic.
 
Because security is always of great concern to CREDIT UNION, our Carter-eMobile feature includes a Multifactor Authentication process to identify your phone.  The first time you log in, you will be asked one of your personal challenge response questions to confirm your identity.  You won’t be asked again unless you attempt to visit Carter-eMobile from a different cell phone.
 
What can I do in Carter-eMobile?
CREDIT UNION wants you to have information and power on the go.  So with a few quick actions you can view your account balances, transfer funds between any of your accounts, and pay bills to those payees you have set up.  To setup new payees you will need to input this information from the main eAccess site.
 
Will Carter-eMobile work on my cell phone?
Carter-eMobile should work on any mobile device that has: an Internet Browsing program (common on most newer phones), an active data plan (capability through your cell phone service provider to access the internet), and a reasonable signal to transmit and receive data through.

What happens if my phone is lost or stolen?
From a computer you can access the eAccess site and from the Carter-eMobile page you can “Disallow Mobile Access”, turning off the service.  Of course someone finding your phone would still need your member number and password to access any information.
 
What are Mobile Transaction Notifications?
From the eAccess site you have the ability to turn on Mobile Transaction Notifications which will send you a message through the secure messaging system in eAccess to let you know that a Transfer or Bill Pay request has been made via Carter-eMobile.
 
What if I need help?
If you are having trouble accessing Carter-eMobile you can contact one of our Carter Federal Call Center Agent at 1-800-367-5026, option 4.